- Thinking Owl – The Mind Squad, is an online counseling service platform. We focus on providing mental health services for personal, professional, family, and social conflicts. The issues may be related to any challenge an individual may be facing. The brand Thinking Owl – The Mind Squad is owned by Rational Sapien Pvt Ltd.
- Thinking Owl has problem-centric programs, designed around the needs of an individual. These are customized according to the specific problems or hurdles people face.
- The platform works in an online format. Our team of psychologists provides counseling and therapy to those who have registered for the predesigned programs. These programs are displayed on our website.
- The counseling sessions, group or individual sessions, are provided only through an online format. No in-person sessions will be provided in any condition. The initiation to completion of all sessions will be done only through online means using available online meeting apps and software.
- By accessing this website, you are bound by the website’s Terms and Conditions of Use, and all applicable laws, and regulations. You agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Disclaimer
- Please Note: If you are considering or contemplating suicide or feel that you are a danger to yourself or others, you must go to the nearest emergency room or a hospital or contact the right personnel. Similarly, if you need any medical or psychological health emergency contact the nearest hospital. Thinking Owl does not deal with emergencies – medical, psychological, or otherwise
- Thinking Owl provides counseling services only to people above the age of 18 years who are legally considered adults. People below the age of 18 years are not provided therapy without the consent of their parents or legal guardians.
- Our services do not consciously solicit or encourage people under the age of 18 years to avail or participate in counseling sessions. Our website, services, and advertisements are not directed at persons under the age of 18 years.
- Persons below the age of 18 years need to involve their parents or legal guardians to avail of any counseling, workshop, or seminar sessions from the Thinking Owl Team.
Process
- The client can register for a program and initiate the payment. Once payment is received, we will assign a psychologist who best suits the problem faced by the client. When assigning a psychologist to the client, we consider various factors like – age, gender, problem area of the client, severity, and intensity of the problem, and suitability and training of the psychologist for that specific problem.
- Thinking Owl holds the final authority to assign a psychologist to the registered client. The client will not have any authority, choice, or say in choosing the psychologist.
- Once the payment is made, a psychologist will be assigned within 4 working days.
- In case you wish to change your psychologist’s post for a few sessions you are requested to email us. We will consider your concerns. Thinking Owl management will hold the final decision on the reassignment of the Psychologist.
- The program fees need to be made online through our registered online payment gateway. The client can also use other online payment methods for their comfort. Acceptable payment methods- GPay, Paytm, UPI, Online Transfer.
- The programs are time bound. They need to be completed in the stipulated time only to get the desired results. Further, therapy will not be provided post the completion of the time frame.
- In light of special circumstances, where therapy is not completed within the stipulated period, Only Thinking Owl Directors hold the final authority on the dispute.
Scheduling
- Post your registration for the program a psychologist will be assigned to you within 4 working days.
- Scheduling of the sessions is your responsibility, in-case your assigned psychologist is not providing you with a slot you may email us at thinkingowlofficial@gmail.com
- Post validity completion of your program no requests will be handled.
- Appointment for sessions needs to be scheduled with the team. Our team will connect with you to schedule the sessions. You can choose a suitable time. The working hours are between 9 am to 8 pm. The session needs to be availed only during these hours. Any requests for sessions beyond 8 pm will not be accepted.
- Once the session is confirmed you will receive a confirmation email or message on the registered number and id only.
- Psychologists hold the right to change your appointment slot in case of emergencies. In case of frequent changes, you may write to us thinkingowlofficial@gmail.com. We will address any challenges faced by you. Please Note: Thinking Owl Management holds the final say in such matters.
- Usually, Session happens once in a week and the Psychologist has the freedom to choose the time slot for you. You can request the psychologist to have the session as soon as possible but the psychologist will have the final say in choosing the day and time for you.
- It is Your responsibility to complete your sessions within the Validity period, you must contact your psychologist to fix your next session. If the psychologist is not helping you to fix the session, please send us an email to notify us about the same.
Payment
- The client needs to make full payment in advance before starting the sessions. Part-payment is not accepted. The program will initiate only after full payment is received.
- All payments need to be done to Rational Sapien Pvt Ltd.
- Cash payments will not be accepted.
- Payments are accepted through an online platform only.
- The client will receive a confirmation mail from us on their registered email id only.
